These Terms & Conditions ("Terms") govern your access to and use of the North Ockendon Florist website and our online flower delivery services throughout North Ockendon and surrounding areas. By placing an order through our site or using our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. These Terms apply exclusively to all customers who order floral products for delivery in and around North Ockendon, and shall prevail over any inconsistent terms or conditions contained, or referred to, in your order or correspondence.
You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into binding contracts. Our website and its flower delivery services are intended for customers in North Ockendon and the nearby areas. By placing an order, you confirm that you comply with these eligibility requirements.
Placing an order with North Ockendon Florist is simple and convenient. Browse through our online selection of floral arrangements and gifts, select the desired items, and follow the onscreen prompts to place your order. You must provide accurate and up-to-date delivery and personal information, including the recipient’s name, delivery address, and your contact details.
Once you submit your order, you will receive an initial acknowledgment by way of an on-screen or email confirmation summarising your chosen products, delivery details, and order number. This confirmation is an acknowledgment of your order only; it does not signify acceptance of your order.
Acceptance of your order, and thus the formation of a legally binding contract, will occur only when North Ockendon Florist expressly advises you that your order has been accepted and is being processed for delivery. In the unlikely event an item is unavailable after you have placed your order, we reserve the right to substitute products of equal or greater value or to cancel your order, in which case we will notify you and offer alternatives or a full refund.
We strive to ensure that all product descriptions and images on our website accurately reflect the flowers and gifts that will be delivered. However, as fresh flowers are natural products, their appearance may vary. In certain circumstances, substitutes may be necessary to fulfil your order due to the seasonal availability of particular flowers or due to stock issues. Any substitutions will be of similar or superior quality and value to those shown on the website.
Payment for all flower orders must be made in full at the time of placing your order online. We accept most major credit and debit cards, as indicated on our payment page. For your safety, all transactions are processed using secure online payment gateways.
Payments are processed in British Pounds Sterling (GBP). If your payment is not authorised, your order will not be processed, and you will be notified accordingly. You warrant that you are authorised to use the payment method you provide.
Our online flower delivery service covers North Ockendon and the neighbouring localities. Deliveries are made according to the delivery information displayed at checkout, and you may specify a preferred delivery date and, where applicable, a delivery time range. We make every effort to deliver your flowers on the requested date, but cannot accept liability for delivery failures caused by circumstances outside our reasonable control, including, but not limited to, incorrect delivery information, adverse weather, or force majeure events.
In the event that the recipient is not at the specified address when delivery is attempted, our driver will leave the flowers either with a neighbour or in a safe location on the property, where possible, and a delivery note will be left to advise the recipient where the flowers were placed. If these options are unavailable, a delivery card will be left to allow the recipient to contact us and rearrange delivery. Additional delivery charges may apply in such cases.
If you wish to change or cancel your flower order, please contact us as soon as possible after placing your order. While we will do our best to accommodate your request, this may not always be possible, especially during busy periods or on same-day delivery orders. Amendments and cancellations are only possible where the order has not yet been dispatched or prepared.
Orders for flower arrangements or gifts that are prepared or in transit cannot generally be cancelled or changed. Should you cancel an order in accordance with these Terms and within the acceptable time frame, you will be eligible for a full refund of the purchase price. Refunds will be processed to the original method of payment within a reasonable period, typically 5–7 working days.
For orders involving bespoke arrangements or personalised gifts, cancellations may be subject to additional charges, and non-refundable costs for work already undertaken and materials acquired on your behalf.
North Ockendon Florist is committed to delivering the highest quality flowers and service to our customers across North Ockendon and neighbouring regions. Should you be dissatisfied with the flowers or service received, please notify us as soon as possible, preferably within 24 hours of delivery, stating your order number and the details of the problem. We will assess the complaint and offer an appropriate remedy, which may include replacement, partial refund, or full refund, depending on the circumstances.
Flowers are a perishable product, and as such, issues relating to quality must be reported promptly. You may be required to provide a photograph of the delivered flowers to support your complaint. Returns of flowers are generally not required, but all non-perishable items must be returned in original condition and packaging to qualify for a refund or replacement.
All prices for online flower delivery in North Ockendon and the local area are clearly marked on our website and include VAT (where applicable). Delivery charges, if any, will be displayed separately at the point of checkout. From time to time, we may offer special promotions or discounts; these are subject to specific terms and may be withdrawn at any time without notice.
North Ockendon Florist does not exclude or limit in any way our liability to you where it would be unlawful to do so. We accept liability for personal injury or death caused by our negligence or that of our employees. However, to the fullest extent permitted by law, we do not accept liability for:
While we make every effort to ensure our online store is free from viruses or other harmful elements, you are responsible for implementing your own virus protection measures, and we do not accept liability for any loss or damage caused by technologically harmful material.
You agree to provide accurate, complete, and up-to-date information for all orders, and to check that all details shown in the confirmation receipt are correct. You are responsible for ensuring that the recipient will be available to accept delivery, and for updating us if there are any errors in delivery details. Failure to provide correct information may result in failed or delayed delivery, for which we bear no responsibility.
All content on the North Ockendon Florist website, including photographs, descriptions, and logos, is owned by or licensed to North Ockendon Florist. You may not reproduce, duplicate, copy, sell, or otherwise exploit any content without our prior written consent.
These Terms represent the entire agreement between you and North Ockendon Florist regarding your use of our website and online services. If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein. Our failure to enforce any right or provision does not constitute a waiver of such right or provision.
North Ockendon Florist reserves the right to alter or update these Terms at any time, with such modifications becoming effective upon posting to our website. It is your responsibility to review these Terms each time you use our website or place an order. Your continued use of the website following the update of the Terms constitutes acceptance of those changes.
These Terms are governed in accordance with the laws of England and Wales. Any dispute relating to or arising from these Terms will be subject exclusively to the jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers ordering online flower delivery with North Ockendon Florist in North Ockendon and throughout the surrounding areas. If you place an order for delivery outside these territories, additional terms or restrictions may apply.
North Ockendon Florist values all customers in North Ockendon and the wider community. Should you have any questions about these Terms or any aspect of our flower delivery service, please use the contact details provided on our website. We will be happy to assist you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in North Ockendon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near North Ockendon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
