As your trusted local North Ockendon florist, we are committed to delivering only the freshest flowers to our cherished customers, whether for your home or business. We pride ourselves on our exceptional customer service and stand behind our fresh flowers guarantee. Please review this page for details about our returns, refunds, and complaints policies.
We understand that receiving stunning, vibrant blooms is the highlight of any flower delivery. That’s why North Ockendon Florist guarantees the freshness of our floral arrangements. Every bouquet is prepared and delivered with care, typically arriving in prime condition and at peak freshness. We assure all customers in North Ockendon and nearby that your flowers will last for a minimum of five days from delivery, provided appropriate care is taken.
We carefully pack and deliver every floral order to ensure it arrives as intended. Should your flowers arrive damaged or not in the condition you expect, please notify us within 24 hours of receipt. We kindly ask you to take photographs of the damaged flowers or packaging to help us assess the issue quickly. Once verified, we will swiftly offer a suitable resolution, which may be a full replacement or a refund, depending on your preference.
If you notice the flowers have wilted or perished significantly within five days of arrival, despite following our care instructions, please reach out to us within that timeframe. Our five-day freshness promise applies to all standard blooms (excluding specialty and exotic varieties, which may have natural variance in lifespan). In such cases, our team will review your concern and arrange for a replacement bouquet or refund if the quality falls short of our standards.
Your satisfaction is our top priority. When a valid claim is made due to damage, premature wilting, or other quality issues, we are pleased to offer either a full refund or a complimentary replacement, depending on your wishes and the circumstances. Refunds are processed promptly and typically complete within 3-5 business days. For replacements, we will coordinate with you to select a convenient redelivery slot and ensure you receive flowers that meet our high standards.
We welcome all feedback as an opportunity to improve. If you’re not entirely satisfied for any reason, please let us know as soon as possible. The complaints process is as follows:
Our family-run team values every customer throughout North Ockendon and is dedicated to resolving your issue to your satisfaction.
North Ockendon Florist is honoured to be the local florist of choice for many nearby households and businesses. Our reputation has been built on reliability, genuine care, and the delivery of beautiful, fresh flowers every time. Thank you for trusting us to brighten your special occasions and everyday moments. Should you have any questions about our policies or wish to make a claim, please contact us — we are always here to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
